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Recently I saw quite a few broken HTML5 Workspace Sessions, when trying to connect via Citrix Gateway (using internal directly HTML5 to Secure ICA is working fine) after updating the Site to 1912 LTSR CU5 or 2203 LTSR CU1. NetScaler is on different builds on 12.1 or 13.0 – doesn’t matter.
I tried different latest HTML5 Workspace App versions on StoreFront, as the old one like 18.104.22.16835 was working fine, newer builds never will connect. When starting a HTML5 Session via Citrix Gateway, it starts spinning up and stuck forever.
When using Internet Explorer 11 it is working fine, so it looked like an issue with modern browsers.
The solution is to use and enable Advanced CVPN (-> Advanced Clientless VPN Mode) in your Citrix Gateway Session Profile.
Make sure that the following two settings are enabled. After changing these settings and relogin to your Citrix Gateway, modern browsers like MS Edge / Chrome / Firefox / Safari will work with HTML5, again. Even Internet Explorer 11 will continue to work.
I hope this Quickpost will save you some time troubleshooting HTML5 connection issues with Citrix Gateway.